Application Maintenance and Support
Resourcing a large financial powerhouse like HSBC, necessitates that the issue of continuity of business. Therefore, the systems and applications that support business should have round-the-clock availability and should be able to cope up with the growing needs of the business in terms dimensions of volume, functionality etc. to give competitive advantage. Clearly, it is imperative for a business to maintain these systems in the most cost-effective and process driven fashion to reduce the costs of application maintenance and to derive maximum benefits out of the investment in IT. The challenge lies in coping with rapidly changing dynamics of businesses environment, technologies, and compliances and processes.
At HBSC-GLT, we understand this rationale behind HSBC’s IT spending. Application maintenance and support is one of our core competencies. With our mature processes and vast experience in this area, we deal with the following areas under application maintenance and support for our clients spread over different locations of the world.
• ‘Fire Fighting’ and Production Issues Management
• Change Request Management
• System Enhancements
• Workarounds, Resolutions and Quick-fixes
• Root Cause Analysis
Through its proven capability in the Application Development, GLT strives to keep the emphasis on the ‘Preventive Maintenance’ rather than ‘Corrective Maintenance’ to reduce the support and maintenance costs and down times.
Application Re-engineering
Re-engineering the existing systems/applications emanates from the fact that the existing application has to be revamped to cope up with the changing business requirements, regulatory and compliance requirements, and technological advances. In order to avoid obsolescence and to be competitive in business, application re-engineering is the key to help the business with the following objectives. GLT can provide support in the following manner:
• Migrations from legacy application to product based applications
• Parameterisation to render the system more flexible
• To improve the scalability of the system to cater for increased user/customer base
• To leverage newer technology platforms, frameworks
• Standardization of the systems to adhere to global standards
• To improve portability and user friendliness
HSBC-GLT has vast expertise and experience in the area of application re-engineering across different technology areas ranging from AS 400, Mainframe, Web Systems and different business lines under banking and financial services.
